TLDR; This is a small, family-run guesthouse (like a Ryokan/Minshuku) in a quiet residential area, not a standard hotel. It is primarily a place to sleep and rest, not a venue for parties or extensive cooking. By booking, you are entering a legal contract under Japanese law.
House Rules Summary
- Be Quiet at Night: No parties, shouting, or music at night. The area is very residential.
- No Outside Food/Drink Parties: While they might tolerate you bringing your own food, treating the place like a private party venue is strictly prohibited. Spills on the traditional tatami mats or futons will result in a charge to your credit card.
- Shared Spaces & Shoes: Wear the provided slippers in shared areas, but take them off inside the rooms with tatami floors. Do not walk barefoot in common areas.
- Electricity & Appliances: Turn off the AC when you leave. Do not use the microwave, toaster, and kettle at the same time to avoid tripping the circuit breaker.
- Bathroom is Shared & Managed by Host: The baths and showers are for shared use. The host is responsible for preparing and cleaning the bathtub. Please wait until the host tells you it's ready for your group.
- Kitchen Use Costs Extra: Using the kitchen is not included. It costs an extra 1,000 JPY per person per night. You must ask for permission before you book. You need to bring your own rice cooker, seasonings, and food. A "nabe" (hot pot) party costs an extra 4,000 JPY.
- Smoking: Only allowed in the designated outside area.
- Pets: Small dogs are allowed for 1,000 JPY a day but must wear a manner belt in the room and be in a cage when you're not with them or in shared spaces.
- Baggage: You cannot send or leave baggage before check-in or after check-out. You can leave it in an outside shed for 1,000 JPY per bag per day after check-out.
- Security: They have safes but are not responsible for lost or stolen items. Security cameras are at the entrance.
Terms and Policy Summary
- The Contract: A contract is formed when the guesthouse accepts your booking. They may require a deposit to confirm the booking.
- Right to Refuse Service: The guesthouse can refuse or cancel your booking for various reasons, including if you violate the rules, are intoxicated and disturbing others, are part of an organized crime group, or if the property becomes unavailable due to circumstances beyond their control (force majeure).
- Guest Cancellations: If you cancel, you may have to pay a cancellation fee (see Attached Table No. 2, which was missing from the text, but notes that "non-refundable" bookings are always charged 100%).
- Hotel Cancellations: If the guesthouse has to cancel your booking due to their fault, they will try to find you alternative accommodation. If they can't, they will pay you compensation equivalent to the cancellation charges.
- Liability & Damages:
- Guest's Liability: You are legally responsible for any damage you cause to the property.
- Hotel's Liability: Their liability for lost or damaged items is limited. For items not deposited at the front desk, their maximum liability is typically 150,000 yen, unless the loss was caused intentionally or with gross negligence by the guesthouse.
- Left-Behind Items: Valuables are turned over to the police after 7 days. Other items are kept for 3 months. Food and drinks are disposed of the next day.
- Guest Conduct: You must follow all posted rules. The guesthouse reserves the right to enter your room if they are concerned for your safety (e.g., haven't seen you for a notable time). You cannot use the room for purposes other than accommodation (e.g., residency registration).
- Governing Law: All disputes are governed by Japanese law, with the Tokyo District Court having jurisdiction.
HOUSE RULES
1. No party at night
No party at night as this is a very quiet residencial area. no shout, no cry, no music at night. Stricktly speaking, in Japanese Ryokan or Minsyuku, as we run a restaurant or bar at the same time, we prohibit every guests bring in foods and drinks to have a party. Is bringing them in Hotel Ok? No. We are just winking at, or tolerating it. If your spill ketchup or Bulldog sauce on Tatami or Futon, we will definitely charge your credit card.
2. No littering
This is a part of Matsushima. Do not litter.
3. No bear foot
Please take slippers in our shared space, and take them off in a room with tatami floors.
4. Turn off air conditioner when you go out or leave.
I know you keep it on in your country, but please turn it off when you go out. We depend on nuclear plant in Japan, and I do not like it.
5. Do not use microwave, toaster, and electrical pot at the same time.
Please use them one by one. If the electricity is turned off, just turn off all the facilities you are using, and wait a minute. Power will be back automatically.
6. No Smoking
No smoking Inside. There is a smoking section outside.
7. Bath
Open from 5 am until 10pm basically. We have two separate shower rooms and a bath room. They are both for shared use. Even if you live in Japan and knows how to use gas facility, to put hot water in the bathtub is A host work. Usually host wash the bath room and put hot warter in the bath tub, one group take bath and then after they finish, host wash it again and get prepared for next group for bathtub use. Please do not rush to the bathroom. We’ll let you know when it’s ready.
8. Security and security camera
We have safes in your rooms, but we are not responsible for any lost or stolen baggages. Please be noted that we have security camera at entrance outside for your safty.
9. Facility
Almost all facility here is for rental usage. Do not bring towels, yukatas, sheets and pillows to your home. We do serve disposable toothbrush. Do not put wet towels directly on Tatami, or on Futons. It will easily spoil Tatami, and you have a towel hanger out side of your room.
As for kitchen usage, some may think that it is usual or common that you can use it for your breakfast, or dinner. And others say that they want to have hot pot like nabe party in Japanese even though they do not bring hot pot itself. At least ASK BEFOREHAND please. I mean BEFORE YOU BOOK IT. Even if this accommodation is different from what you expect, I am very sorry but I do not understand exactly what you expect for. If you want to cook something with rice cooker or seasonings, please bring YOUR RICE COOKER, SEASONINGS, etc by yourself please. Extra 1000 JPY will be charged for a person a night for kitchen usage, extra 4000JPY for nabe party from Feb 2019. Seasonnings, oils, mils, who share them? Please buy and bring them yourself. This is not a listing ALL INCLUDED and AGAIN not a listing to have a party. This is a place for rest and sleep please. Thank you for your understanding and cooperation.
10. Shared space and guest rooms
Please always ware slippers in our shared space, and the shared space is only open until 10pm. Please always be out until 11am to 2pm for our cleaning and maintainace purpose.
11. Pets
You can stay here with your small dog. But please bring a cage and a manner belt with you. Please let him or her wear manner belt in your room, and use the cage when you are not with him or her, or when you are both in our shared space. We love dogs, but some other guests do not. Pet charge 1000JPY a day.
12. License
Our license number is 宮城県(塩保)指令第296号.
13. Tent site
14. Check in and out, your baggage
Checking in and out in this accommodation means our guests with their baggages arrive or leave here at the same time. We can not accept your sending or leaving only baggages before your checking in or your checking out for security and maintenance purpose. If you want to leave your baggage for a while for walking or swimming after your checking out you may do so in our shed out side, and it will cost 1000JPY for a baggage a day. Using rollers of your baggages on tatami or inside rum is not allowed.
15. Booking from third party
Booking from a third party is not allowed at any time.
TERMS AND POLICY
Article 1. Cope of Application
1. Contract for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case where the Hotel has entered into a special contract with the Guest, insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Article 2. Application for Accommodation Contracts
A Guest who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:- （1）Guest name, registered address and telephone number (or mobile phone number)
- （2）Date of accommodation and estimated time of arrival;
- （3）Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in Attached Table No. 1); and
- （4）Other particulars deemed necessary by the Hotel.
- In the case where the Guest requests, during the stay, an extension of the accommodation beyond the date in Subparagraph 2 of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
- Personal information obtained by the hotel will be used in accordance with the “Handling of Personal Information“
Article 3. Conclusion of Accommodation Contracts, etc
1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the contract shall not be deemed to have been concluded if it has been proved that the Hotel has not accepted the application.
2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay (or a minimum of three days when the period of stay is to exceed three days) by the date specified by the Hotel.
3. The deposit shall be first applied to the Total Accommodation Charges to be paid by the Guest, then secondly to the cancellation charges and compensation in this order on the occurrence of any event to which Article 6 or 18 applies, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date required as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Article 4. Special Contracts Requiring No Accommodation Deposit
1. Notwithstanding the provisions of Paragraph 2 of Article 3, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
2. In the case where the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of Article 3 and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as if the Hotel has accepted a special contract as prescribed in the preceding paragraph.
Article 5. Refusal of Accommodation Contracts
The Hotel shall have the right not to accept the conclusion of an Accommodation Contract under any of the following cases:
1. When the application for accommodation does not conform to the provisions of these Terms and Conditions;
2. When the Hotel is fully booked and no room is available;
3. When the Guest seeking accommodation is deemed liable to conduct himself in a manner that would contravene the laws or act against the public order or good morals in regard to the accommodation;
4. When the Guest seeking accommodation is clearly determined to be carrying an infectious disease;
5. When the Hotel receives demands in a violent fashion or is requested to assume an unreasonable burden with regard to the Guest’s accommodations.
6. When the Hotel is unable to provide accommodation due to natural calamities, the malfunction of the facilities and/or other unavoidable causes;
7.When a person requesting Hotel accommodation is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests (when prefectural ordinances are applicable); and
8. When a party seeking accommodation is an organized crime group as provided in Article 2 paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (“an Organized Crime Group”), a member of an Organized Crime Group as provided in Article 2 paragraph 6 of the same Act (“a member of an Organized Crime Group”) or a party or other anti-social element related to such groups.;
9.When a party seeking accommodation is a corporation or other entity whose business activities are controlled by an Organized Crime Group or a member of an Organized Crime Group.
10.When a party seeking accommodation is a corporation whose directors include persons corresponding to a member of an Organized Crime Group.
Article 6. Right to Cancel Accommodation Contracts by the Guest
1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2. In the case where the Guest has canceled an Accommodation Contract in whole or in part due to a cause for which the Guest is liable (except for instances where the Hotel has requested payment of a Deposit during the specified period prescribed in Paragraph 2, Article 3, and the Guest has canceled before making payment), the Guest shall pay cancellation charges as listed in Attached Table No. 2. However, when a special contract has been concluded as prescribed in Paragraph 1, Article 4, cancellation charges shall be required only when the Guest has been informed of the obligation to pay such charges in the event of cancellation.
3. In the event that a Guest does not appear by 8 p.m. on the accommodation date (or two hours after the expected time of arrival if the Hotel has been notified) and has not notified the Hotel in advance, the Hotel may regard the Accommodation Contract as having been canceled by the Guest.
Article 7. Right to Cancel Accommodation Contracts by the Hotel
1. The Hotel may cancel the Accommodation Contract under any of the following cases:
（1）When the Guest is deemed liable to conduct or has conducted him/herself in a manner that would contravene the laws or act against the public order and good morals in regard to the accommodation;
（2）When the Guest seeking accommodation is clearly determined to be carrying an infectious disease;
（3）When violent demands and/or actions are made or carried out, or burdens that exceed the scope of reasonable requests have been made, in relation to accommodations.
（4）When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
（5）When the Guest seeking accommodation is deemed liable to conduct him/herself in a manner that would cause serious annoyance to other guests or behaves in such manner due to heavy intoxication or other reasons (when prefectural ordinances are applicable); and
（6）When the Guest does not observe prohibited actions such as smoking in bed, mischief relative to the firefighting equipment and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
（7）When a guest is an Organized Crime Group, a member of an Organized Crime Group or a party or other anti-social element related to such groups.
（8）When a guest is a corporation or other entity whose business activities are controlled by an Organized Crime Group or a member of an Organized Crime Group.
（9）When a guest is a corporation whose directors include persons corresponding to a member of an Organized Crime Group
2. In the case where the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest in the future for any of the services during the contractual period that were not received.
Article 8. Registration
1. The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
（1）Name, age, sex, address and phone number (or mobile phone number) and occupation of the Guest(s)
（2）Nationality, passport number, and port and date of entry into Japan (if the Guest is not of Japanese nationality);
（3）Date and estimated time of departure; and
（4）Other particulars deemed necessary by the Hotel.
2. In the case where the Guest intends to pay the Accommodation Charges prescribed in Article 12 by means other than Japanese currency, such as travellers cheques, coupons or credit cards, the Guest shall present such instruments in advance to the Hotel at the time of registration as prescribed in the preceding paragraph.
Article 9. Occupancy Hours of Guest Rooms
1. Please review the information as to when the Guest is entitled to occupy the contracted guest room. However, when the Guest is accommodated for a continuous number of days, the Guest may occupy the room for the entire day, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the Guest to occupy a room beyond the time prescribed in the same paragraph. In such case, the Guest shall pay the following additional charges
（1）Until 3 p.m.: 100% of the room charge
（2）Until 6 p.m.: 100% of the room charge
（3）After 6 p.m.: 100% of the room charge
Article 10. Observance of House Regulations
1. The Guest shall observe the House Regulations established by the Hotel, which are posted on the Hotel premises or listed in the website.
Article 11. Business Hours
1. The business hours of the Hotel’s services and facilities shall be indicated in the brochures provided, in-house facilities in guest rooms and notices displayed in various locations.</br></br>
2. The business hours can be subjected to temporary changes due to unavoidable causes of the hotel. In such a case, the Guest shall be informed by appropriate means.
Article 12. Payment of Accommodation Charges
1. The breakdown and method of calculation of the Accommodation and other Charges to be paid by Guests are specified in Attached Table No. 1.(if required)
2. The Accommodation and other Charges referred to in the preceding paragraph shall be paid at the Front Desk upon request by the Hotel. Payments shall be made in cash or by means other than cash, such as travellers cheques, coupons or credit cards, that are recognized by the Hotel.
3. Once accommodation facilities have been made available by the Hotel, the Accommodation Charges shall be paid even if the Guest voluntarily chooses not to utilize the facilities.
Article 13. Liabilities of the Hotel
1. The Hotel shall compensate the Guest for any damage if the Hotel has caused such damage to the Guest in the course of its performance of, or by its non-fulfillment of, the Accommodation Contract and/or related agreements. However, this provision shall not apply in the event that such damage has been caused by a reason(s) not attributable to the Hotel.
2. The Hotel is covered by Hotel Liability Insurance Policy relative to unexpected fires or other disasters.
Article 14. Handling when unable to provide Contracted Rooms
1.The Hotel shall, when unable to provide the contracted rooms, arrange accommodation of the same standard elsewhere insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodations cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest Compensation equivalent to the cancellation charges. Through such payment, the Hotel shall be deemed to have fulfilled its obligation to compensate for the damages incurred by the Guest. However, if the Hotel’s inability to provide accommodation is not the result of a cause(s) attributable to the Hotel, the Hotel will not pay Compensation to the Guest.
Article 15. Handling of Deposited Articles
1. The Hotel shall compensate the Guest for damages to articles the Guest has deposited at the Front Desk when said articles have been lost, broken or suffered other damage, except when the result of force majeure. However, when the type and value of such items has not been reported in advance by the Guest, the Hotel shall compensate the Guest for the loss of money or valuables up to a maximum of 150,000 yen, except in cases where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.
2. The Hotel shall compensate the Guest for damages to articles, money and valuables the Guest has brought into the Hotel and has not deposited at the Front Desk, when damages including loss or breakage were caused intentionally or by gross negligence on the part of the Hotel. However, when the type and value of such items has not been reported in advance by the Guest, the Hotel shall compensate the Guest for the loss up to a maximum of 150,000 yen, except in cases where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.
Article 16. Custody of Baggage or Belongings of the Guest
1. When the baggage of the Guest is brought into the Hotel before the Guest’s arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of check-in.
2. As a general rule, when a Guest’s baggage or belongings are found to be left behind after checkout, the Hotel will wait for the owner to contact the Hotel and provide instructions. If there are no instructions by the owner, the Hotel shall turn any valuables over to the nearest police station within seven days of when they were found and dispose of other articles after three months. However, food and beverages, cigarettes, magazines, and the like will be disposed of the following day after checkout.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1, Article 15, in the case of Paragraph 1, and with the provisions of Paragraph 2, Article 15, in the case of Paragraph 2.
Article 17. Liability in regard to Parking
1. The Hotel assumes no liability for the custody of Guest’s vehicles when they use the parking lot under management of the Hotel (“the Hotel’s parking lot”), as the Hotel is regarded as simply offering a space for parking, irrespective of whether the key(s) of the vehicle has been deposited with the Hotel. However, the Hotel will assume responsibility if damages are incurred through the management of the parking lot if such damages were caused by the intention or negligence of the Hotel.
2. The Hotel assumes no liability for the theft, loss, or damage to vehicles, vehicle accessories, or items within the vehicles for parking lots that are not under its management (“affiliated parking lots”).
3. The Hotel assumes no liability for when users of affiliated parking lots incur damages to their vehicles, vehicle accessories, or items within the vehicles, due to the actions of other users of affiliated parking lots or other persons as well as other incidents resulting in damages that occurred within the affiliated parking lots.
Article 18. Liability of the Guest
The Guest shall compensate the Hotel for damage caused through the intention or negligence of the Guest. Attached Table No.1 Accommodation Charges, etc. (Ref. Paragraph 1, Article 2, and Paragraph 1, Article 12)
MISSING IMAGE
Attached Table No.2 Cancellation Charge for Hotels (Ref. Paragraph 2, Article 6)
MISSING IMAGE
•*this percentage is not applied when guests booked on terms of “non-refundable”, which means guests will always be charged 100% for cancellation.
Article 19. Refusal to provide services other than for accommodation
The hotel reserves the right to refuse a contract for any service other than accommodation in the following cases:
When any of the following reasons applies to the person applying for the contract, their affiliates or people using the hotel.- （1）Members of organized crime groups or similar, as defined in Article 5, Paragraph 5.
- （2）Any persons who have committed illegal acts, acts against public order or good morals and/or acted against requests from public offices.
- Any persons behaving in a way which causes significant inconvenience to the other guests.
- Any persons making violent or excessive demands, such as:
- （1）Demanding services not provided by the hotel.
- （2）Demanding services which violate laws and public morals.
- （3）Demanding a post-booking discount without justifiable reason.
- （4）Demanding room upgrades, not included in the booking, without justifiable reason.
- （5）Making threats, extortion or fraudulent acts against any hotel employee.
- （6）Writing untruthful content/slander on social media, bulletin boards about the hotel employees.
- （7）Being intimidating and unreasonable when making excessive demands and/or previously committing similar acts at the hotel or other Mitsui Fudosan Hotel Management establishments (the hotel will refuse a booking if discovered after reservation or during the hotel stay).
- Any persons violating the hotel’s usage rules (or the hotel has determined there is a risk of violation).
- The hotel determines that the guest’s hotel usage is unacceptable within reasonable grounds.
Article 20. Governing law and court of jurisdiction
Disputes concerning accommodation booking contracts between the hotel and the guest shall be governed by Japanese law. The Tokyo District Court of the Tokyo Summary Court shall be the agreed jurisdictional court of first instance.
Article 21. Change of accommodation agreement:
The hotel may change the agreed accommodation under the following circumstances:- （1）When the changes benefit the guest.
- （1）When the change does not go against the original agreement and remains reasonable.
- When changing the agreement, the hotel must notify the guest at least two weeks prior to the effective date. Changes to the terms and condition will be posted on the website.
Article 22. Internet usage:
Usage of hotel Internet shall be at the guest’s own risk. Service may be interrupted or terminated without notice due to system failure or other reasons.- The hotel will not be held responsible for interrupted service due to system failure or other reasons which cause any damage to the guest. The hotel will request compensation for any inappropriate usage of the internet which results in damage to the hotel or a third party.
Article 23. Other
In accordance with the Fire Service Law, fire alarms are installed in various places in the hotel. An in-house announcement may be made if the alarms detect a fire. The hotel does not accept any responsibility if the guest suffers any damage due to the in-house broadcasting.- For the safety of our guests, even if the “Do not disturb” card is presented or the button is lit, we retain the right to either phone or establish contact in front of the room door if the guest has not been heard or seen of in a notable amount of time. If no response is heard or during an emergency, the hotel staff will deem it necessary to enter the room.
- Please refrain from taking any photos, videos, DVDs, or any other forms of media for commercial purposes in the guest rooms without obtaining permission. Please also refrain from posting on the Internet or social media for business purposes without permission, even if the media is privately shot or recorded (this includes livestreams) as you may be subject to legal action.
- Please refrain from meeting visitors in your room.
- We do not allow guests other than those confirmed under the booking in the guest room, as per Article 2 of the accommodation booking agreement.
- The hotel will not be held responsible for any loss or damage to an item received on behalf of the customer, unless the hotel is attributable.
We retain the right to refuse usage of the hotel’s address for residency registration purposes. Proof of stay will be issued with an “accommodation certificate” and not a “residency certificate”.
TWS